So it's a new year... and time to get working on getting back on my bike again. I managed some riding this past year which was good - but not nearly as much as I'd hoped. I've fallen about 2,400 miles off my target annual mileage... oh well, hopefully I'll hit or exceed my target this year - although in all honesty I think it'll be difficult to hit my target again this year.
On the plus side my light is working again, I was unable to ride to and from work for most of Dec. because when I pulled out my light it stopped working. I have a very nice Flamethrower from NiteRider (www.niterider.com). (The flamethrower was the 1st generation the current generation is the Flight: http://www.niterider.com/prod_flight.shtml) This light puts out more light then most car headlights - which is good because when I'm riding at night I want to be seen and this isn't a headlight that you can miss. Unfortunately on my first ride home this winter; when I fired it up - the LEDs powered up but each time I tried to get my main light to start it failed. I made it home, after all the 3 LED's do provide minimal light - but not an acceptable situation.
So I used the NiteRider website and gave them a call. Their service was well coordinated and they gave me a Return Maintenance Authorization (RMA) number to track my repair. So I sent them my light, at the height of the Christmas season... A couple days after FedEx showed my package had been delivered I gave them a call to check on the status. Note I didn't send them my battery because they charge $20 for each returned item (light, battery) and since my LED's worked, my taillight worked and my light was trying to fire up I felt the battery was solid. When I spoke to the maintenance rep he mentioned he was preparing to call me... the problem was a bad ballast and the light had been given some free maintenance beyond the ballast. So I paid for the light's bench test and parts.
I got it back a few days later and set up a test at home (no sense repeating my last ride). Well I fired up the light - and same results. Now I have no doubt that they tested my light before shipping it back to me so I called them back. Of note I didn't start screaming or looking to kill the phone guy, I just said hey - got my light but it still doesn't work. We talked a few minutes and we agreed I would send my light and battery back and they would waive the bench fee on the battery as long as it checked out (we all knew it would) and (still in the Christmas season) they put a rush on the work order.
A few days later I got my light and battery back - no charges, apparently something else related to the starter in the light or the light itself had failed (probably took a hit in shipping) and they had repaired my light and gotten it back to me in a matter of days. Overall although it did take two trips (for the FedEx guy) they did a great job getting my light back online (although I was on vacation by then).
Today I hooked up the light and rode into work - yes I had tested it previously. The goal is to get to ride in 3 days a week, and I'd ride tomorrow but it looks like the rain really will arrive tomorrow so I'll wait till next week to ride in again, but my thanks to the folks at NiteRider who did a great job with my light's repair and now I just need to get in a couple thousand miles...